You may want to learn more about your medical conditions or seek further advice on how to deal with the different options that you are presented with by your GP. The links below are provided to help achieve this aim, but are only there for guidance – we can not guarantee the quality of the information provided and take no responsibility for the consequences of any actions taken as a result.

Medical Service Providers

NHS Walk-in Centres – These are useful centres where you can be treated for a range of minor illnesses or injuries. You can turn up without an appointment. Birmingham’s walk-in-centre is situated: Lower Ground Floor, Boots the chemist, 66 High Street, Birmingham, B4 7TB (0121 288-4500)

Minor Injuries Unit (MIU) – If you have suffered a minor injury (like bites, strains, infected wounds and eye infections), go to your local Minor Injuries Unit (MIU), rather than Accident and Emergency. You don’t have to make an appointment. Your nearest MIU is Birmingham Heartlands Hospital – Bordesley Green East, Birmingham, B9 5SS (0121 424-2000)

Solihull Walk in Centre – Patients may also wish to attend this centre which is based in the grounds of Solihull Hospital, Lode Lane and is open from 8 am to 10pm , 7 days a week.

Accident and Emergency – If you, or someone else has a major health emergency, such as severe breathing difficulties or loss of blood, go to your nearest accident and emergency department, or call 999 for an emergency ambulance. Your nearest department is Birmingham Heartlands Hospital – Bordesley Green East, Birmingham, B9 5SS (0121 424 2000).


The Citizens’ Advice Bureau (see website) helps people resolve their legal, money and other problems by providing free information and advice from over 3,000 locations, and by influencing policymakers.

Useful websites

Best Treatments (BMJ) : A service providing general evidence-based advice for patients

Patient UK : Medical advice covering a broad range of conditions

Health Advice : Further health on a broad range of conditions

Reporting concerns

If you have a concern about an area of practice activity, we are always keen to receive your feedback. We take all complaints most seriously. Please utilise the contact page to email us anonymously, or to find appropriate contact details.

Zero Tolerance

The Omnia Practice aims to provide the best possible health care for its patients. However, there may be circumstances when it would be considered reasonable, or in the best interests of the practice to remove a patient from the patient list due to unacceptable behaviour. Unacceptable behaviour includes physical violence and any type of verbal or physical abuse, including threats or gestures (whether on or off practice premises), sexual and racial harassment, stalking, inappropriate emotional attachment to a member of the primary care team, any type of discriminatory abuse that is directed towards any member of the primary care team or towards patients or others on practice premises and will not be tolerated.